Refund and Return Policy

Updated date: November, 2024

1. Overview

At Wine Society, we strive to ensure that you are completely satisfied with your purchase. This Refund Policy outlines our procedures regarding returns, exchanges, and refunds for products purchased through our website www.winesociety.com.sg.

2. Final Sale Policy

All sales are final. Due to our optimal temperature and strict quality control standards, returns cannot be accepted. However, if you encounter any issues with your order, please contact us. Wine Society SG is committed to ensuring a positive experience and will work with you to resolve any concerns.

3. Exchanges

We do not offer exchanges.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within the next day of receipt. Our team will analyze the situation, and if the responsibility lies with us, we will arrange for a replacement or refund, including any shipping costs incurred.
We ask customers to inspect their orders upon receipt. If you find any issues upon inspection, please contact us within 48 hours of receiving your order.
Please note that for damaged or defective items, we reserve the right to arrange a pickup of the product. The product must contain no less than one-third of the bottle for us to process a solution.

5. Changes to Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and your continued use of our services constitutes your acceptance of the revised policy.

6. Contact Us

For any questions or concerns regarding our Refund Policy, please contact us at:
Email: letstalk@winesociety.com.sg
Phone: +65 89171688